FAQs

Q: What materials do you use?
Our pieces are crafted from high-quality materials including gold-plated stainless steel, 925 sterling silver, copper alloy, and natural cubic zirconia stones. Product pages list full material details.

Q: Are your products hypoallergenic?
Yes. Our jewelry is lead- and nickel-free, designed for sensitive skin.

Q: How do I care for my jewelry?
Avoid direct contact with water, perfumes, and chemicals. Store in a dry place. Wipe clean with a soft cloth after use.

Q: Do you offer international shipping?
Yes, we ship worldwide. Shipping times and fees may vary depending on location.

Q: Can I cancel or change my order?
If your order hasn’t shipped, contact us at support@auriya.shop as soon as possible. We cannot guarantee changes once an order is processed.

Q: Do you offer gift packaging?
Our packaging is beautiful and gift-ready. For custom notes or premium packaging, contact us before checkout.